FAQs

MORE ABOUT THE PRODUCTS AND HOW TO USE THEM

  1. Using SONA products are pure, rich, organic, natural and concentrated. So a little goes a long way.

  2. All of our products are handcrafted in small batches to ensure freshness, consistency and perfection.

  3. As there are no preservatives, no stabilizers and has not been processed in any way, the product will be impacted by the temperature and weather around. This can affect the consistency and the texture of the products. But rest assured, the effectiveness of the products are not affected.

  4. Store away from heat and direct sunlight. Store the products in a cool, dry place. 

  5. Keep the lid on the jar tightly closed. 

  6. To extend shelf life and to not contaminate the product, consider using a bamboo or metal spatula to take the product out of the jar for individual use.

  7. As there are no preservatives or stabilizers, the products should be treated as any natural product. The typical shelf life is between 45 to 60 days.

  8. As with any new product, please perform a skin test to ensure that you are not allergic to anything in the product and it agrees with your skin.

  9. Body butters are most effective when used after a shower when your skin is warm and moist. This helps the butters to soak into the skin right away, giving you all day moisturizing protection.  Since a little goes a very long way, start with just a dab and apply more as needed. After a couple of applications, you'll know exactly how much you need.

  10. If you live in a warm climate, please do not leave your products in the car/outside on a hot day. It is likely to become soft. If this happens - don't worry - place the soft product n the refrigerator (or a cool, dark place) for a few minutes and it will firm up again. 

 

ORDERING AND SHIPPING INFORMATION

HOW TO ORDER

 Secure Online Shopping is the easiest and quickest way to place your order. We do not save credit card information in our system.

PAYMENT INFORMATION

  1. Credit Card: We use the industry-standard SSL, Secure Sockets Layer to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system. All payment processing is done using Shopify.

  2.  PayPal : Can be used via the shopping cart 

SHIPPING INFORMATION

  1.  We ship orders via USPS and in most cases will include a tracking number.

  2.  Orders will be shipped within 4-6 business days from receipt of payment. USPS takes between 3-10 days depending on your location.

  3.  You will receive an email notification to let you know your shipment is on its way. The note will include the USPS tracking information (if available).

  4.  To help you save on shipping costs, we offer local pick up options in Center City Philadelphia, PA and New Orleans, LA. Please email us at sonaorganics@gmail.com after placing your order to coordinate pick up.